Un momento per favore, stiamo cercando i migliori prezzi
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A journey combining the best of Colombia and Peru, bringing together vibrant cities, heritage, gastronomy, nature and culture. Discover Medellín and its urban transformation, the colonial charm of Cartagena and the Caribbean beaches of the Rosario Islands. In Lima, explore its historic heritage, enjoy the Magic Water Circuit and experience Peru’s renowned gastronomy through a unique culinary tour. Continue to Cusco, the Sacred Valley and the incredible Machu Picchu, completing an unforgettable journey between the Andes and the Caribbean.
IMPORTANT INFORMATION:
DOCUMENTATION – 60 DAYS IN ADVANCE:To ensure the best available train option and services, it is mandatory to provide the following information at least 60 days before the travel date: Full name, Nationality, Date of birth, Document type and number, Copy of Passport or Identity Card (RG). National Driving License (CNH) is not accepted as a travel document. Passengers must present the same document used for the reservation when entering Machu Picchu.
MACHU PICCHU TICKETS: Tickets are subject to availability at the time of purchase. They will be requested in the following order: Circuit 2 – morning / Circuit 2 – afternoon / Circuit 3 – Royal Route, as an alternative. The requested circuit and time cannot be guaranteed until the tickets are confirmed.
TRAIN TO MACHU PICCHU: All rates include Expedition Train or The Voyager, depending on availability and program operation. Any upgrade to a higher train category is subject to an additional charge and availability.
HOTELS: The hotels indicated are suggested hotels or similar, subject to availability. Hotel reservations and confirmation will be managed 45 days in advance.
DAY 01: CITY OF ORIGIN - MEDELLÍN
Arrival in Medellín known as the city of eternal spring, transfer from Rionegro airport to the chosen hotel.
Accommodation in Medellín.
Grades: For arrival transfers, the nighttime schedule applies to flights between 7:00 PM and 6:00 AM. The rates shown are for daytime transfers; a surcharge applies for nighttime transfers.
DAY 02: MEDELLÍN (City Tour)
Breakfast at the hotel.
8:30 AM At the agreed-upon time, we will begin a wonderful panoramic tour of the city. We will start in the prestigious El Poblado district, the city's financial, hotel, and commercial center. We will visit Nutibara Hill, at the summit of which stands a replica of a typical Antioquian village. From there, we will enjoy panoramic views of the Botanical Garden, Explora Park, the Park of Desires, Barefoot Park, the Metropolitan Cathedral , and finally, we will arrive at Botero Plaza, where we will find 23 of the exotic bronze sculptures donated by the Colombian master Fernando Botero. During the tour, you will also ride the Medellín Metro, the city's mass transit system , a model of mobility in Latin America. At the end of the tour, we will return to the hotel.
Accommodation in Medellín.
Operation : Regular Mondays, Wednesdays and Fridays except for January 1st, May 1st and December 25th.
DAY 03: MEDELLÍN - CARTAGENA DE INDIAS
Breakfast at the hotel.
At the designated time, transfer from the hotel to Medellín airport for your flight to Cartagena (airfare not included). Upon arrival in Cartagena, also known as the walled city, you will be met and transferred from Rafael Núñez Airport to your chosen hotel.
Check-in and accommodation.
Accommodation in Cartagena.
Note: For departure transfers, nighttime transfers apply between 9:00 PM and 9:00 AM. For arrival transfers in Cartagena, this applies to flights between 7:00 PM and 6:00 AM. The rates shown are for daytime transfers; a supplement applies for nighttime transfers (please consult your advisor).
DAY 04: CARTAGENA (City Tour with San Felipe Castle)
Breakfast at the hotel.
At the agreed-upon time, meet one of our representatives in the hotel lobby to begin a fascinating tour of the Museum City . Its streets and surrounding areas dazzle with the charm of architecture that blends colonial, republican, and modern styles. During this tour, you will explore the vibrant modern district of Bocagrande and then visit the iconic San Felipe de Barajas Castle , built in 1657. We will continue with a short walk through the city's historic center, which, along with San Felipe Castle and its fortifications, was inscribed on UNESCO's prestigious World Heritage List in 1984. Finally, we will head to the Emerald Museum, where you will discover the fascinating evolution of this mineral, the rarest, most valuable, and most exclusive in the world.
Accommodation in Cartagena.
Operation: Monday to Friday 2:00 PM - Saturdays, Sundays and holidays: 9:00 AM.
Notes: Applies to hotels within the urban area: Bocagrande, Historic Center, Getsemaní, and La Boquilla. Manzanillo area: Hotels in the area; passengers staying in the Manzanillo area must arrive independently at the meeting point provided by Panamericana.
DAY 05: CARTAGENA (Beach Day)
Breakfast at the hotel.
Departing from La Bodeguita Pier by speedboat to the included island, you can enjoy coral beaches and a variety of reef wildlife, ideal for relaxing or taking part in optional activities such as diving, snorkeling, hiking, and more. Below you will find details about each island:
* San Pedro de Majagua: Located on Isla Grande, 45km from the city of Cartagena, it is part of the 31 islands that make up the Rosario National Natural Park; after an hour's journey in a speedboat you will arrive at this magical place of rest and relaxation that offers two access points to the sea, one a little quieter and without noise than the other according to your preference; while there you can take optional activities such as relaxing massages, walks, mangrove tours, visit the Aquarium, diving, snorkeling, among others .
Includes : Hotel-dock-hotel transfer, shared (non-exclusive) boat transport, welcome cocktail, lunch (starter, main course, non-alcoholic beverage and dessert) and dock tax
Not included: optional activities, unmentioned expenses.
Operation : Every day except January 1st of each year.
Notes : Passengers must arrive at the La Bodeguita dock no later than 08:30 hrs at gate # 3 to complete the boarding registration protocol. The usual return from the Island to Cartagena is at 15:00 hrs (depending on weather conditions, the departure may vary from approximately 14:30 pm).
Restrictions : This excursion is not suitable for pregnant women or people with spinal problems or who have undergone spinal surgery due to the boat's movements. Intoxicated individuals and pets are not allowed on board.
*Isla del Encanto: In the Rosario Islands National Park , located approximately 45 minutes by boat from Cartagena, you can enjoy the beach and social areas designated for day tour visitors, which include chairs, lounge chairs, and sunbeds. Of course, you can participate in optional activities if you wish, or simply enjoy the Colombian Caribbean Sea in this area. During the day, you will enjoy a typical semi-buffet lunch served with choices of fish, chicken, and meat.
Includes : Shared boat transportation Cartagena-Isla del Encanto-Cartagena (not exclusive), buffet lunch served (includes non-alcoholic beverage).
Not included: Hotel transfers to and from the pier (If you are staying at a hotel in the Bocagrande or northern area, the hotel offers complimentary transfers to the pier; the return trip from the pier to the hotel is at your own expense). Not included: Pier tax (approx. $7.00), optional activities, unmentioned expenses, or towel service (we suggest bringing your own from Cartagena).
Operation : Every day
Notes : Passengers must arrive at the La Bodeguita dock no later than 08:00 hrs. It is important to arrive about 15 minutes early. The usual return from the Island to Cartagena is at 15:00 hrs (depending on weather conditions, the departure may vary from approximately 14:30 pm).
Restrictions : This excursion is not suitable for pregnant women or people with spinal problems or who have undergone surgery due to the boat's movements. Intoxicated individuals and pets are not allowed on board.
DAY 06: CARTAGENA DE INDIAS - LIMA
Breakfast at the hotel.
Last day of your trip before continuing your journey, make sure you take home the best memories. At the designated time, transfer from the hotel to Cartagena Airport for your flight to Lima, Peru .
Grades: For departure transfers, the nighttime schedule applies to flights between 9:00 PM and 9:00 AM. The rates shown are for daytime transfers; a supplement applies for nighttime transfers (please consult your advisor).
How exciting to arrive in Lima! Our team will meet you at Jorge Chávez Airport and take you to your hotel.
Accommodation in Lima.
DAY 07: CITY TOUR OF COLONIAL AND MODERN LIMA + MAGIC WATER CIRCUIT
Breakfast at the hotel.
Between 9:10 and 9:45 AM, or between 2:10 and 2:45 PM, you will be picked up from your hotel. First, we will take a panoramic tour of the enigmatic Huaca Pucllana, where the ancient ruins transport us to the bygone era of the Ichma and Lima cultures. Then, we will cross the olive groves of San Isidro, Lince, and Cercado, enjoying views of the Palace of Justice, the historic Lima Art Museum, and the vibrant Plaza San Martín.
In the Plaza de Armas, with its panoramic views, we delve into history, exploring the Cathedral , the Government Palace , and the City Hall. Then we head to the Convent of Santo Domingo , home to relics of the Peruvian saints Saint Martin de Porres and Saint Rose of Lima. There, we can learn about their history and the legacy they left in the city of Lima. (If the passenger wishes, the visit to the Convent of San Francisco and its famous catacombs can be substituted for an additional cost) .
Finally, we ended with a spectacular view of Love Park, Larcomar, and the Pacific Ocean. As the Lima sunset painted the sky, we felt the sea breeze and the beauty of the city before returning to the hotel.
Between 5:40 PM and 6:10 PM, you will be picked up again to go to the "Magic Water Circuit ." There you will find ornamental fountains whose powerful jets blend with the rhythm of classical music, and spectacular lasers that merge with the flowing water, creating multicolored shapes that allow you to imagine a cybernetic future for a few minutes. This recreation center consists of more than a dozen fountains , each with its own display of geysers that propel water to heights of over 80 meters. It's worth noting that this park holds the Guinness World Record for the largest fountain complex in the world, a very important award and a source of pride for Peruvians. With nothing more to add, let yourself be carried away by the spectacle of water, light, music, and images . Return to the hotel.
Accommodation in Lima.
DAY 08: LIMA GASTRONOMIC TOUR: INTERACTIVE GOURMET EXPERIENCE
Breakfast at the hotel.
Between 9:00 and 9:30 AM , we will pick you up from your hotel. This Lima food tour begins in a charming garden with an organic Peruvian coffee shop in the colonial and bohemian district of Barranco. We'll explore colorful streets and culturally significant landmarks, such as the Bridge of Sighs, always accompanied by traditional and unique Peruvian flavors. Next, you'll visit a traditional market to sample local fruits, discover other ingredients, and learn about their influence on the evolution of world cuisine. The next stop is a lovely, upscale restaurant in the San Isidro district where you'll have the opportunity to enjoy a pisco sour along with a tasting menu of delicious dishes that highlight Peru's superfoods. At the final stop, a variety of gourmet Peruvian dishes awaits you at Huaca Pucllana, a restaurant considered a must-visit on your trip to Lima. Next to an archaeological complex of pre-Incan ruins, you'll end the day with dishes and an ancient dessert with a modern twist. Return to your hotel.
Accommodation in Lima.
DAY 09: LIMA - CUSCO: CITY TOUR + ARCHAEOLOGICAL PARK
Breakfast at the hotel.
Transfer to the airport for your flight to the magical city of Cusco . Upon arrival, our team will give you a warm welcome and take you to your chosen hotel.
Between 12:30 and 1:00 PM, the city tour begins with a historical visit to the Plaza Mayor, where colonial and Inca architecture blend seamlessly. Next, we'll marvel at the majestic Cusco Cathedral, a treasure of Renaissance and colonial style. Following this, we'll visit the Qoricancha Temple , a jewel of Inca architecture, now the Convent of Santo Domingo. Finally, we'll explore four nearby archaeological sites: Sacsayhuaman , with its imposing walls; Qenqo , a mysterious stone labyrinth; Puca Pucara , a red fortress; and Tambomachay , renowned for its ceremonial fountains.
We returned to the city, filled with awe and admiration.
Accommodation in Cusco.
DAY 10: SACRED VALLEY OF THE INCAS
Breakfast at the hotel.
7:30 to 8:00 AM Hotel pick-up . We'll head to the impressive archaeological complex of Pisaq and its famous traditional artisan market, known on social media for its beautiful handicrafts. You'll love the variety and vibrant colors of this place!
We continue our journey along the banks of the Vilcanota River, enjoying spectacular scenery, until we reach Urubamba. Here, you can savor an exquisite lunch, a culinary experience that will delight your senses.
Next, we'll visit Ollantaytambo, one of the last living Inca towns. Its streets maintain the same layout as in Inca times, and we'll explore its magnificent archaeological complex. It's like stepping back in time!
To end this day full of history and culture, we transferred to our hotel in the enchanting Sacred Valley of the Incas.
Accommodation in the Sacred Valley.
DAY 11: FULL DAY MACHU PICCHU
Breakfast at the hotel or box breakfast.
The day arrived to visit one of the 7 Wonders of the Modern World . We started very early to head to the train station in Wanchaq, Poroy, or Ollantaytambo , depending on the season. We boarded the train bound for Machu Picchu Pueblo or Aguas Calientes.
Our team will assist us in boarding the bus that will take us to the entrance of the sanctuary, along a road with breathtaking curves, offering spectacular views of the Urubamba River as it carves the famous canyon. The Lost City of the Incas, Machu Picchu, will welcome us with its incredible terraces, staircases, ceremonial sites, and urban areas. Energy emanates from the entire place. After a guided tour, we will return to the town to enjoy a delicious lunch at one of the local restaurants. Finally, we will return to the city of Cusco, filled with unforgettable memories .
Overnight in Cusco.
DAY 12: CUSCO - LIMA
Breakfast at the hotel, enjoying the last moments in the City of the Incas .
At the agreed-upon time, our team will transfer you to Velasco Astete Airport in Cusco for your return flight to Lima. Thank you for visiting Cusco!
Flight Cusco - Lima (Not included)
Arrival in Lima, reception and transfer to the hotel.
Accommodation in Lima.
DAY 13: LIMA - CITY OF ORIGIN
Breakfast at the hotel, enjoying the last moments in the City of the Viceroys.
At the agreed-upon time, our team will transfer you to Jorge Chavez Airport for your flight back to your country. Thank you for visiting Colombia and Peru!
End of services
HOTELES SUGERIDOS:
MEDELLIN:
3* TURISTA: DIX | CAFÉ HOTEL | VIVRE
3* TURISTA SUPERIOR: BH POBLADO | POBLADO ALEJANDRÍA
4* PRIMERA:DIEZ HOTEL | POBLADO PLAZA | ESTELAR SQUARE
4* PRIMERA SUPERIOR: FARANDA COLLECTION MEDELLÍN | FOUR POINT BY SHERATON MEDELLÍN | ESTELAR MILLA DE ORO
5* LUJO: YORK LUXURY SUITES | NH COLLECTION ROYAL MEDELLÍN | PARK 10
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
CARTAGENA DE INDIAS:
3* TURISTA: ATLANTIC LUX | GHL RELAX CORALES DE INDIAS
3* TURISTA SUPERIOR: HOLIDAY INN EXPRESS | BOCAGRANDE
4* PRIMERA: DANN CARTAGENA
4* PRIMERA SUPERIOR: ALMIRANTE | CARIBE BY FARANDA GRAND | AMÉRICAS CASA DE PLAYA
5* LUJO: HYATT REGENCY CARTAGENA | AMÉRICAS TORRE DEL MAR | ESTELAR CARTAGENA DE INDIAS
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
LIMA:
3* LIGHT: TAMBO I & II | IBIS BUDGET |ARAWI EXPRESS | BRITANIA C & M | FERRE DE VILLE
3* TURISTA: LIMA D | MARIEL |IKONIK | IBIS LARCO | LOS GIRASOLES
3* TURISTA SUPERIOR: TIERRA VIVA CENTRO MIR |RED RADISSON | ARAWI PRIME | BEST WESTER URBAN LARCO * |CASA ANDINA STD BENAVIDES *
4* PRIMERA: DAZZLER | RADISSON DECAPOLIS | CASA ANDINA SELECT | SOL DE ORO STD | ESTELAR | FAIRFIELD (D) | JOSE ANTONIO EXC
4* PRIMERA SUPERIOR: INNSIDE | JOSE ANTONIO DLX |HILTON GARDEN INN |MERCURE | COURTYARD (D) | CASA ANDINA PREMIUM |HOLIDAY INN
5* LUJO: PULLMAN | NHOW LIMA ROOM |ALOFT | SOUMA | CROWNE PLAZA SUP
5* LUJO SUPERIOR: HILTON MIRAFLORES | AC MIRAFLORES DLX CITY VIEW | EL PARDO DOUBLETREE * |INDIGO LIMA MIRAFLORES *
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
CUSCO:
3* LIGHT: PRISMA | INTIWATANA | ANDEN INCA |INKA WASI | TURU WASI
3* TURISTA: WAMAN CUSCO | INKARRI CUS & REG | MAMASARA | SIETE VENTANAS | SAN FRANCISCO PLAZA | SUEÑOS DEL INKAHACIENDA CUS & REG
3* TURISTA SUPERIOR: TERRA ANDINA | TIERRA VIVA C. | SAN AGUSTÍN INT. | TAYPIKALA | CASONA PLAZA | BALCÓN CUSCO | YAWAR INKA | CASA ANDINA STD CAT - SB
4* PRIMERA: SAN AGUSTIN DORADO & PLAZA |LOS PORTALES | ABITTARE
4* PRIMERA SUPERIOR: COSTA DEL SOL | HILTON GARDEN INN | JOSE ANTONIO | SONESTA | HAMPTON BY HILTON | INTI PUNKU | MOTTO BY HILTON STD
5* LUJO: ARANWA BOUTIQUE CLASSIC |PALACIO MANCO CAPAC | CASA ANDINA PREMIUM |NOVOTEL
5* LUJO SUPERIOR: ARANWA BOUTIQUE DLX |CASA CARTAGENA LP SUITE & T | PALACIO MANCO CAPAC
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
URUBAMBA
3* LIGHT: BAMBOO LODGE, ANDES DE URUBAMBA, MABEY VALLE
3* TURISTA: VILLA URUBAMBA, SAN AGUSTIN URUBAMBA
3* TURISTA SUPERIOR: LIFE HOTEL, DEL PILAR OLLANTAYTAMBO, TIERRA VIVA, HACIENDA DEL VALLE
4* PRIMERA: SAN AGUSTIN RECOLETA, INTI PUNKU VALLE
4* PRIMERA SUPERIOR: HATUN INTI BOUTIQUE SUITE V/CITY, EL MAPI
5* LUJO: CASA DEL SOL
5* LUJO SUPERIOR:INKATERRA PUEBLO
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
COLOMBIA INCLUDE:
MEDELLÍN
CARTAGENA DE INDIAS:
PERU INCLUDE:
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In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (the "Law"), the company called "CENTRO DE NEGOCIOS LOS PORTALES S.A. DE C.V.," with its registered address at Avenida Coba, Manzana 10, Lote 82, Super Manzana 3, Edificio Coba, Local 1, Benito Juarez, Cancún 77500, operating under the trade name Travel Portal and its website https://travelportal.com.mx, responsible for the use and protection of your Personal Data, hereby informs you of the following:
Your data will be collected and processed in accordance with the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility, as stipulated by the aforementioned Law.
For what purposes will we use your Personal Data?
The Personal Data we collect from you will be used for the following purposes necessary for the development of our services:
Primary purposes:
- Contact and identify you.
- Provision of online sales services for tourism products and vacation packages.
- Purchase of vacation packages.
- To arrange travel through our website in an easy, fast, convenient, and secure manner.
- To inform you about the status of your reservations and purchases of vacation packages.
- Offer our tourism services.
- Online assistance for our services through online tools or by phone.
- To bill and collect for our services.
- Evaluate the quality of our services.
- Address your opinions, complaints, and suggestions.
- Contact you via telephone, email, regular mail, and any other means regarding informational and promotional purposes of the company.
Secondary purposes:
Additionally, we will use your personal information for the following purposes that are not necessary for the requested service but will help us provide you with better assistance:
- To facilitate the use of our website.
- Development of our services.
- Evaluate the quality of our services.
- Promotion and marketing of products and services.
- Internal statistics.
- Statistical and internal analysis purposes.
What Personal Data will we use for these purposes?
To achieve the purposes described in this Privacy Notice, the information requested from the user on the website includes the following:
- Identification data, such as Full Name (Official Identification with Photograph), Date of Birth, Age, Photograph, Landline or Mobile Phone Number (personal), Address (personal and fiscal), the image of the cardholder when entering Viagenza’s facilities through video surveillance cameras and security, email, marital status, Federal Taxpayer Registry (RFC), Unique Population Registry Code (CURP), and interbank key, if applicable.
- For the online purchasing service, we request credit card or debit card data, which include: Full Name, Card Number, Security Code, and Expiration Date. According to articles 8, 10, and 37 of the Law, these data are not considered as requiring explicit consent for use.
At Travel Portal, we do not handle or request sensitive Personal Data. Sensitive Personal Data is understood to be data that affects the most intimate sphere of the individual, or whose improper use could give rise to discrimination or pose a serious risk to the individual. In particular, sensitive data includes information that may reveal aspects such as racial or ethnic origin, current and future health status, genetic information, religious, philosophical, and moral beliefs, union membership, political opinions, sexual preferences.
Security Measures and Liability Limits
We are committed to offering security and confidentiality for the data you provide us when contracting an online service. Therefore, we have a secure server under the SSL (Secure Socket Layer) protocol, which encrypts the information for your protection. Once we receive your data transmission, we make reasonable efforts to ensure its security on our systems. However, we cannot guarantee total security for information transmissions over the Internet due to external violations of our software and firewalls, so data transmission via the Internet is at your own risk.
Social Media
Social media platforms like Facebook®, Facebook Messenger®, YouTube®, Pinterest®, Instagram®, Google+®, Tumblr®, Snapchat®, Reddit®, Vine®, WeChat®, Skype®, Line®, Qzone®, QQ®, Weibo®, Telegram®, Twitter®, LinkedIn®, WhatsApp®, and any others that are available serve as a communication and interconnection platform among users of different digital platforms. These platforms are not the responsibility of Travel Portal and are therefore not covered by this Privacy Notice.
The information provided on social media platforms in which Travel Portal participates as a user does not constitute or form part of Personal Data subject to protection under this Privacy Notice; it is the responsibility of the platform’s company and the user who publishes it.
With whom do we share your personal information and for what purposes?
We inform you that your Personal Data is shared, within the country, with the following individuals, companies, organizations, and authorities other than us, for the following purposes:
| Recipient of personal data | Country (optional) | Purpose of the transfer.
| External consultants. Who are they? | United Mexican States | Consultation regarding best practices in customer service and the optimization of quality and internal organization controls.
| Local, state, and federal authorities, as well as public entities such as the Ministry of Finance and Public Credit, INFONAVIT, IMSS, and those indicated by law. | United Mexican States | Compliance with tax obligations, notifications, requests, judicial documents, and those indicated by law.
It is important to note that third parties to whom your personal data are transferred will be bound by the terms of this Privacy Notice and will comply with the corresponding security and confidentiality measures.
I consent and authorize the processing and transfer of my Personal Data as provided in this Privacy Notice.
I do not consent and authorize the processing and transfer of my Personal Data as provided in this Privacy Notice.
_____________________________
If you do not express your refusal for such transfers, we will understand that you have granted your implicit consent.
What are the rights of the Personal Data Owner?
In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, effective from January 6, 2012, as the owner of Personal Data, you have the right to exercise the rights of access, rectification, cancellation, and opposition, known as "ARCO Rights" (provided they are legally applicable). Additionally, you can revoke your consent for the processing of your Personal Data at any time or limit their use or disclosure. The procedure for you to exercise your ARCO rights and revoke the consent granted to Travel Portal for the management of your personal data is through the following email: travelportal@travelportal.com.mx.
The aforementioned rights are exercised through the respective request submitted through the aforementioned email and should include necessary details such as your name, address, or other means of notification in relation to the case.
We will respond to your request within a maximum of 15 business days and will inform you of its outcome. Travel Portal advises users to update their data whenever it changes to provide better service.
How can you access, rectify, or cancel your Personal Data, or object to its use?
You have the right to know what Personal Data we have about you, why we use it, and the conditions under which we use it (Access). It is also your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification). You can request the deletion of your data from our records or databases when you believe that it is not being used in accordance with the principles, duties, and obligations provided by the law (Cancellation). You also have the right to object to the use of your Personal Data for specific purposes (
Objection). These rights are known as ARCO rights.
How can you revoke your consent for the use of your Personal Data?
You can revoke the consent you have granted for the processing of your Personal Data. However, it is important to note that we may not be able to fulfill your request or cease using your Personal Data immediately in all cases, as there may be a legal obligation requiring us to continue processing your Personal Data. You should also consider that, for certain purposes, revoking your consent may result in us being unable to provide you with the service you requested or in the termination of your relationship with us.
To revoke your consent, you must submit your request in person at our offices.
The revocation of consent can be done at any time, and it does not have retroactive effects. To start the revocation process, you must clearly indicate in writing to the addresses provided or by email to travelportal@travelportal.com.mx which consent you wish to revoke. The written and/or electronic request for access, rectification, cancellation, or objection must contain the following:
1. The full name of the owner and address or other means for notification of the response to the request.
2. Documents proving the owner’s identity or, where appropriate, legal representation.
3. A clear and precise description of the Personal Data for which you seek to exercise any of the aforementioned rights.
4. Any other element or document that facilitates the location of the Personal Data.
5. In the case of requests for rectification, the owner must indicate the modifications to be made and provide supporting documentation.
Travel Portal will notify the owner within fifteen business days, counted from the date the request for access, rectification, cancellation, or objection is received, of the determination made. If the request is granted, it will be implemented within fifteen business days following the date on which the response is communicated. In the case of requests for access to Personal Data, delivery will proceed upon the owner’s identity verification or that of their legal representative, as appropriate. The aforementioned deadlines may be extended once, provided that the circumstances justify it.
The obligation to provide access to the information will be considered fulfilled when the Personal Data is made available to the owner or through the issuance of simple copies, electronic documents, or any other means provided by Travel Portal.
If the owner requests access to data from a person they presume is the responsible party and this turns out not to be the case, it will be sufficient to inform the owner of this through any printed (letter of non-acceptance) or electronic (email, optical media, etc.) means, in order to consider the request fulfilled.
Travel Portal may deny access to Personal Data, or the rectification, cancellation, or objection to the processing of such data in the following cases:
1. When the requester is not the owner of the Personal Data, and the legal representative is not duly accredited.
2. When the Personal Data of the requester is not in our database.
3. When the rights of a third party are affected.
4. When there is a legal impediment, or the resolution of a competent authority restricts access to the Personal Data or does not allow rectification, cancellation, or objection.
5. When rectification, cancellation, or objection has already been carried out.
The denial mentioned above may be partial. In such cases, Travel Portal will perform the required access, rectification, cancellation, or objection.
In all the above cases, Travel Portal must inform the reason for its decision and communicate it to the owner or, if applicable, to the legal representative within the deadlines set for that purpose, through the same means by which the request was made, and provide any pertinent evidence.
Travel Portal is not obliged to cancel Personal Data when:
1. It refers to parts of a private, social, or administrative contract and is necessary for its development and fulfillment.
2. It must be processed in compliance with a legal obligation.
3. It hinders judicial or administrative actions related to tax obligations, the investigation and prosecution of crimes, or the enforcement of administrative sanctions.
4. It is necessary to protect the legally protected interests of the owner.
5. It is necessary to perform an action in the public interest.
6. It is necessary to comply with a legal obligation acquired by the owner.
If the cancellation is appropriate, Travel Portal will establish a blocking period for the sole purpose of determining possible responsibilities related to its processing, until the legal or contractual prescription period, and notify the owner or their legal representative of this in the response to the cancellation request issued within twenty business days. After the blocking period, the corresponding deletion will be carried out.
The blocking period will last until the corresponding legal or contractual prescription period.
How can you limit the use or disclosure of your personal information?
To limit the use and disclosure of your personal information, you have the following options:
1. Register with the Public Registry to Avoid Advertising, which is managed by the Federal Consumer Protection Agency, so that your Personal Data is not used to receive advertising or promotions from companies of goods or services. These will be sent to you and to the contacts registered for that purpose. You can modify this indication at any time by sending an email to travelportal@travelportal.com.mx.
Use of Tracking Technologies on Our Website
On our website, we may use cookies, web beacons, and similar technological elements to collect information such as (a) your browser type and operating system; (b) the internet pages you visit; (c) the links you follow; (d) your IP address; (e) the sites you visited before entering ours; (f) user recognition; (g) detection of highlighted information; and (h) measurement of certain traffic parameters. The "Help" section in the toolbar of most browsers will tell you how to prevent new cookies, how to make the browser notify you when you receive a new cookie, or how to disable all cookies.
A cookie is a small file that a web server sends to your computer, which is stored on your hard drive. When you revisit our website, we can use the information stored in the cookie, such as your preferences, to make it easier for you to use our website. Cookies do not allow us to know your personal identity, and this will only happen if you choose to provide it to us. Most cookies expire after a specified period of time, and you can delete them at any time. You can configure your browser to alert you each time you receive a cookie, allowing you to accept or reject them.
How do we use cookies at Travel Portal?
We use session or temporary cookies, which remain in your browser’s cookie file during your visit to our website, as well as persistent cookies for repeated visits. Both types perform the following main functions:
- Personalized experience:
Cookies help us differentiate one user from another when they visit the website and allow interaction with various features of our platform. The following points depend on cookies:
- Remembering the country and language.
- Selection of preferred tours.
- Viewing specific search history and previously visited destinations.
- Notifications about tours that may be of interest.
- Analytical projections:
They assist in a better analysis to optimize our website by anonymously tracking the links and features that are used most frequently. The information is captured to create anonymous statistics used to identify areas for improvement and successful aspects of the website. Cookies play an important role in providing an optimal experience on the site.
How can you manage the use of cookies?
You can decide not to allow cookies to be stored in
your browser, but you should be aware that some of the website’s key features will not be available. Basic searches will continue to work correctly.
To avoid using cookies, you can modify your browser settings to receive notifications each time cookies are used or to completely block storage. You can also choose to delete cookies that are already stored. The settings depend on the browser you use. You can easily find this option in the "Help" section.
If cookies are necessary for the functionality of the Travel Portal website, consent for their use is not required. Cookies expire after leaving the main Travel Portal website. However, persistent or third-party cookies require consent for selections and preferences made on the site. By selecting "Accept Cookies," you declare your approval for their use.
OUR COOKIES
They are essential for the user to navigate the site and use all the functions.
THIRD-PARTY COOKIES
They are imposed by an organization external to the website visited by the user. They are mainly managed by the marketing or data analysis department.
SESSION COOKIES
They are temporary and stored in the user’s browser until they stop using it. That’s when cookies are completely deleted.
PERSISTENT COOKIES
Cookies are deleted when the browser is closed. They are necessary to remember the user’s preferred settings and provide them automatically.
Website Disclaimer
Our website may contain links or links to external websites that do not correspond to Travel Portal and, therefore, have no connection with us.
The Personal Data that you provide through these portals or websites that are not covered by this Privacy Notice, and their processing, are not the responsibility of Travel Portal.
We recommend reviewing and reading the privacy policies and terms of use of such external websites before using them.
How can you stay informed about changes to this Privacy Notice?
This Privacy Notice may undergo modifications, changes, or updates due to new legal requirements, our own needs for the products or services we offer, our privacy practices, or changes in our business model.
We reserve the right to change this Privacy Notice at any time at the discretion of our administrators.
If you use the services on any of the Travel Portal sites, it means you have read, understood, and agreed to the terms mentioned above. If you do not expressly object to this notice and its updates, it will be understood that you have given your tacit consent.
End of Privacy Notice.